Frequently Asked Questions
Everything you need to know about your Arbiter Studio gear.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do Arbiter Studio products come with a warranty?
Yes, all our electronic peripherals include a 1-year limited hardware warranty that covers manufacturing defects under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day return window for all products. To be eligible for a full refund, items must be returned in their original packaging with all included accessories and cables.
Are your mechanical keyboards hot-swappable?
Most of our current keyboard lineup features hot-swappable PCBs, allowing you to change switches without soldering. Please check the specific product specifications page to confirm for your model.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any import duties, taxes, or VAT charged by their local customs office upon arrival.
How can I update the firmware on my device?
You can download the latest firmware updates and configuration software directly from our 'Downloads' page. We recommend keeping your device updated for optimal performance and compatibility.